Usage of AIMM Global products and services constitutes client’s acceptance of AIMM Global’s billing policy. Following is AIMM Global’s billing policy with which all clients must comply:
To help you succeed and get the most from AIMM Global, consulting retainers may be purchased from AIMM Global. Retainers never expire and service fees are nonrefundable. In the event of cancellation, AIMM Global will not prorate any portion of unused service fees, and all outstanding invoices must be paid in full.
Invoices are generated and payments are collected at the beginning of each billing period. Client billing periods typically begin on the day of the month, or year, in which clients purchase their AIMM Global subscription. Clients may cancel their subscriptions at any time. In the event of cancellation, clients will still have access to their applications through the end of their current billing period. AIMM Global will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.
AIMM Global accepts payments via credit/debit card. Payment by any other means, such as by check, is on a per-client basis and must be agreed to by AIMM Global. Checks must be paid in U.S. dollars and issued from a U.S. bank. Payment by check is acceptable only for prepayment of six or twelve months of subscription services. AIMM Global currently accepts American Express, MasterCard, Discover and Visa credit/debit cards.
Cancellations must be done verbally through an AIMM Global representative. Email requests to cancel do not constitute acceptance of any cancellation. Only verbal requests made with an AIMM Global representative will create a cancellation request. Clients are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.
Closing an account with AIMM Global cannot be done by simply canceling the credit/debit card. AIMM Global will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that account cancellation is done by speaking with an AIMM Global representative to ensure account closure.
Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.
As a current or prior client of AIMM Global, each client agrees to provide AIMM Global 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. AIMM Global must be the first option in billing disputes. Should AIMM Global receive a chargeback from a third-party credit/debit card company or bank on the client’s behalf before AIMM Global has been given a chance to resolve the issue, AIMM Global has the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, AIMM Global retains the right to collect on any rendered services or fees that are due. AIMM Global will submit any disputed amounts to a collection agency. Once a chargeback has been received, AIMM Global will immediately suspend the account until the matter is resolved.
Subscription and Service fees are nonrefundable.
Q. How do I get copies of my invoice?
A. Invoices can be emailed per a client request at AIMM Global support department at email@example.com.
Q. How can I see how much I owe on my account?
A. Any outstanding balances can be seen in the web site outlined above.
Q. How can I update my credit/debit card?
A. Credit/debit cards can be updated by accessing our web site or by contacting the AIMM Global billing department at XXX-XXX-XXXX or at firstname.lastname@example.org.
Q. How can I cancel my account?
A. All account cancellations must be done verbally through an AIMM Global representative. Email requests do not constitute acceptance of any cancellation. Only verbal requests made with a AIMM Global representative will constitute a cancellation request. Please contact our support team at email@example.com.
Q. Can I change my billing date?
A. Currently, billing dates cannot be changed, but cancelling and re-starting is possible.
Q. Can you split payments towards my monthly fee between two cards?
A. We can attempt to do this, please email us at firstname.lastname@example.org.
Q. Can I pay by check instead?
A. Payment by check is on a per-client basis and must be agreed to by AIMM Global. Checks must be paid in U.S. dollars and issued from a U.S. bank. Payment by check is accepted only for prepayment of six or twelve months of subscription services.
Q. Can I put my account on hold?
A. Yes. AIMM Global provides services on a continuing basis, but clients are welcome to start a new account with us after they have canceled, if no past due balance exists.
Q. Can I decrease my monthly payment?
A. By downgrading the edition you currently use or disabling additional services (such as additional user seats), your monthly bill may decrease. Please contact the support team at email@example.com.
Q. When is my next bill date?
A. All billing information can be viewed on your AIMM Global application by clicking the “my account” link.
Q. How can I make a payment?
A. Payments can be remitted online through the website or you may contact the AIMM Global billing department at xxx-xxx-xxxx or at firstname.lastname@example.org.
Q. What forms of payment can I use?
A. AIMM Global accepts payments via credit/debit card. AIMM Global currently accepts American Express, MasterCard, Discover and Visa credit and debit cards. Payment by check is on a per-client basis and must be agreed to by AIMM Global. Checks must be paid in U.S. dollars and issued from a U.S. bank.
Q. How can I report a change in ownership of my company?
A. Please contact the billing department for additional assistance at email@example.com.
Q. Why was I was double charged this month?
A. Chances are the credit/debit card charge from the previous month declined and did not clear until this month. You can review all invoices and payments at the Client Center within your AIMM Global application.
Q. I haven’t been using the system, so why am I getting billed?
A. AIMM Global does not bill based on usage. Much like your cable company that provides you the ability to watch your favorite channels, AIMM Global provides you the ability to log in to an amazing automated follow-up system to help you build your business. Whether you choose to actually log in and use the system is up to you. Note: Lite Users are exceptions and are billed per usage.
Q. I canceled my account. Why is AIMM Global following up with me about my outstanding balance?
A. Cancellation of your subscription does not dismiss outstanding balances.
Please contact us for any other questions or concerns about our billing policy at firstname.lastname@example.org.